Frequently Asked Questions
Everything you need to know about your Premier Equine experience.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days and next-day delivery options for urgent orders. Shipping costs are calculated at checkout based on your location and total order weight.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unused items in their original packaging. Simply use our online returns portal to generate a prepaid shipping label and send the item back for a refund or exchange.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your horse rugs and technical gear covered by a warranty?
Yes, all Premier Equine products come with a 1-year manufacturer's warranty against material defects or workmanship issues to ensure the highest quality for your horse.
How do I determine the correct size for my horse?
We provide a comprehensive size guide on every product page. We recommend measuring your horse from the center of the chest to the furthest point of the hindquarters to ensure a perfect fit.
Do you offer international shipping?
Yes, we ship our premium equestrian gear worldwide. International delivery times vary by destination, typically ranging from 7 to 14 business days.